Privacy Policy

Effective Date: May 20, 2026

Last Updated: May 20, 2026

JEF Contractors Inc ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. By visiting our website, contacting us, or using our services, you agree to the practices described in this Policy.

1. Information We Collect

We may collect the following categories of information:

• Contact Information: Name, mailing address, email address, phone number.
• Project Information: Property address, project type, scope, photos, measurements, scheduling preferences, and any other details you provide when requesting an estimate or service.
• Communications: Records of phone calls, text messages, emails, and chat messages you exchange with us.
• Payment Information: Billing details and payment method information when you pay for services. Payment processing is handled by trusted third-party processors and we do not store full card numbers on our servers.
• Website Usage Data: IP address, browser type, device type, operating system, pages viewed, referring URLs, and timestamps. This is collected automatically through cookies, pixels, and similar technologies.
• Marketing Engagement Data: Email opens, link clicks, ad interactions, and similar metrics used to measure and improve our marketing.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide free estimates.
• Schedule, perform, and follow up on roofing, siding, gutter, and related services.
• Process payments and maintain billing records.
• Communicate with you about your project, scheduling, warranties, and service updates.
• Send you marketing communications, promotions, seasonal offers, and helpful information about our services by email, text message (SMS), and phone, where permitted.
• Improve our website, services, and marketing.
• Comply with legal obligations and enforce our agreements.
• Prevent fraud, protect our team and customers, and maintain the security of our systems.

3. Marketing Communications (Email, SMS & Calls)

When you contact us, request an estimate, or otherwise provide your contact information, you agree that we may contact you by email, text message, and phone for both transactional purposes (about your project or service) and marketing purposes (offers, updates, follow-ups).

Email: You can opt out of marketing emails at any time by clicking the "unsubscribe" link at the bottom of any marketing email or by emailing us at jefcontractorsinc@gmail.com. You will continue to receive transactional emails related to active projects.

Calls: You can ask to be removed from our call lists at any time by telling our team or emailing us. We honor all applicable Do-Not-Call requirements.

4. SMS / Text Message Program Terms

By providing your mobile phone number to JEF Contractors Inc, you expressly consent to receive text messages from us at that number. We use text messaging for two distinct purposes:

• Transactional / Service Texts: Estimate confirmations, scheduling updates, crew arrival notifications, project status updates, invoice and payment notifications, warranty information, and follow-up after job completion.
• Marketing / Promotional Texts: Seasonal offers, service reminders, promotions, and news about JEF Contractors Inc.

Program Details

• Program name: JEF Contractors Inc Customer Alerts
• Message frequency: Varies by your project and account activity. Most customers receive between 1 and 8 messages per month.
• Message and data rates may apply. Standard text messaging and data rates from your wireless carrier apply to all messages sent and received. We do not charge separately for messages.
• Supported carriers: All major U.S. carriers including AT&T, Verizon, T-Mobile, and Sprint. Carriers are not liable for delayed or undelivered messages.

Opt-Out (How to Stop Texts)

You can stop receiving text messages from us at any time by replying STOP, END, QUIT, CANCEL, or UNSUBSCRIBE to any text message we send. After you reply STOP, you will receive one final text confirming that you have been unsubscribed and will not receive further marketing or non-essential transactional texts. To rejoin, reply START to any prior message or contact us at jefcontractorsinc@gmail.com.

Help

For help with our text program at any time, reply HELP to any message or contact us at (845) 414-6195 or jefcontractorsinc@gmail.com.

Consent

Your consent to receive marketing text messages is not a condition of purchasing any goods or services from JEF Contractors Inc. By providing your mobile number on a contact form, by phone, in person, or in writing, you confirm that you are the account holder for that number (or have the account holder's permission), that you are at least 18 years of age, and that you consent to receive autodialed and pre-recorded text messages and calls at that number from us and our authorized service providers.

Privacy of Your Mobile Information

We do not sell, rent, share, or transfer your mobile phone number, SMS opt-in status, or text message content to third parties for their own marketing purposes. We share this information only with service providers (such as our messaging platform vendor) strictly as needed to deliver and operate our text program. Mobile information is stored securely and used solely for the purposes described in this Policy.

5. How We Share Your Information

We do not sell your personal information. We share information only as needed to operate our business:

• Service Providers: Vendors and contractors who help us run our business, including scheduling software, CRM systems, payment processors, hosting providers, email and SMS platforms, analytics providers, and marketing partners.
• Insurance & Manufacturers: When required to process warranty claims, insurance claims, or material orders related to your project.
• Legal Compliance: Government agencies, regulators, courts, or law enforcement when required by law, subpoena, or legal process.
• Business Transfers: In connection with a merger, acquisition, financing, or sale of all or part of our business, your information may be transferred to the successor entity.
• With Your Consent: Any other sharing will only happen with your explicit permission.

6. Cookies & Tracking Technologies

Our website uses cookies, pixels, web beacons, and similar technologies to remember your preferences, measure site performance, understand how visitors use our site, and deliver relevant advertising on our site and on third-party platforms (including Google, Meta/Facebook, Instagram, and TikTok). You can control cookies through your browser settings. Disabling cookies may affect some features of the site.

7. Third-Party Services & Links

Our website may include links to third-party websites, social media platforms, and embedded content (such as videos and maps). We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies before sharing information with them.

8. Data Retention

We keep your information for as long as needed to provide our services, comply with legal obligations, resolve disputes, enforce our agreements, and support legitimate business interests such as warranty records and customer history. When information is no longer needed, we delete or anonymize it.

9. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Your Rights & Choices

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal exceptions.
• Opt out of marketing emails, text messages, and calls.
• Withdraw consent where we rely on consent to process your information.

To exercise any of these rights, contact us at jefcontractorsinc@gmail.com or call (845) 414-6195. We will respond within the time period required by applicable law.

11. Children's Privacy

Our services and website are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

12. Service Area & Jurisdiction

JEF Contractors Inc operates from 16 US-9W, Congers, NY 10920 and serves customers in New York, New Jersey, Connecticut, Pennsylvania, Massachusetts. This Policy is governed by the laws of the State of New York, without regard to its conflict of law principles.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will revise the "Last Updated" date at the top of this Policy and, where appropriate, provide additional notice (such as posting a notice on our website or sending an email). Your continued use of our services after changes take effect constitutes acceptance of the updated Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our information practices, please contact us:

• JEF Contractors Inc
• 16 US-9W, Congers, NY 10920
• Phone: (845) 414-6195
• Email: jefcontractorsinc@gmail.com